Customer Service Representative - Onsite Opportunity in Bali

Join TTEC in beautiful Bali and take the next step in your customer service career! As a Customer Service Representative, you'll play a pivotal role in delivering exceptional customer experiences while working in a dynamic, onsite environment. This is your chance to grow professionally and make a meaningful impact in a vibrant and diverse workplace.

In this role, you'll be responsible for handling customer inquiries, resolving issues, and ensuring high satisfaction levels. Our team in Bali is known for its friendly and supportive atmosphere, making it the perfect place to build your career. With opportunities for professional development and a competitive salary, this is your chance to shine.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer calls and emails, providing prompt and accurate responses.
• Resolve customer issues and complaints, ensuring customer satisfaction.
• Assist customers with product and service information, using our internal knowledge base and CRM system.
• Document all customer interactions and follow up to ensure issues are resolved.
• Work collaboratively with team members to achieve daily and monthly targets.
• Participate in training and development programs to enhance your skills.
• Adhere to company policies and procedures, ensuring compliance with regulations.
• Maintain a high level of confidentiality and professionalism in all interactions.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with CRM systems such as Salesforce or Zendesk.
• Proficiency in English, both spoken and written.
• Ability to work independently and as part of a team.
• Willingness to travel and work in a dynamic, onsite environment.

🛠️ Keahlian

Lowongan Terkait